‘Get to Know Your Tourists’ seminar held-A A +A
By Bong Garcia
Thursday, August 7, 2014
THIRTY-THREE tourism professionals from various partner agencies have attended a one-day seminar on Getting to Know Your Tourists, an official announced.
Department of Tourism (DOT) Regional Director Mary June Bugante said the seminar, which was held last week in Dipolog City, was aimed to train tourism professionals on how to provide efficient and professional services to tourists.
Bugante said that similar seminar will be also conducted in the other parts of the region.
Bugante’s office covers the cities of Dapitan, Dipolog, Isabela, Pagadian and Zamboanga and the provinces of Zamboanga del Norte, Zamboanga del Sur and Zamboanga Sibugay.
Bugante said the seminar has three main objectives: to inform the front liners in international gateways and key domestic airports on the new trends in the Philippine Tourism; to orient tourism professionals on Tourist Behavior and Market Profile, update on visa reforms, special activities and programs of relevant government agencies; and, to equip the front liners with knowledge and skills to be more effective and tourist friendly in the performance of their duties.
Bugante said it is expected that through the conduct of the seminar the tourism professionals in the region will become more efficient in their duties as tourism front liners.
She said that among the topics they discussed during the seminar were overview of Philippine tourism and Gender and Development (GAD), tourist behavior patterns and tourist market profile, visa policies and values formation and effective customer service for tourism professionals.
She said the participants of the seminar include personnel from the different airline firms, Civil Aviation Authority of the Philippines, PNP Aviation Security Group, Department of Transportation and Communications-Office of the Transport Security, skycaps, and tourism personnel from Dapitan City, Dipolog City and Zamboanga del Norte provincial office.