Angeles re-launches Citizen’s Charter

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Thursday, August 28, 2014

ANGELES CITY -- Mayor Edgardo Pamintuan has exhorted city employees here to make sure that they are working to eliminate "red tape" in government services.

Pamintuan issued this statement during the city government’s re-launching of the Citizen’s Charter at the Sanggunian Session Hall, held August 13.

“We need to sustain our efforts at promoting speedier and more efficient service to our people. We need to imbibe among all employees of city hall a culture of prompt, efficient and transparent service,” Pamintuan said.


He said that the initiative of Republic Act 9485, also known as the Anti-Red Tape Act (ARTA), is an important factor in lessening and eventual removal of graft and corruption in local governance.

“It is very much important that we understand Republic Act 9485, so that we can serve our constituents better, especially the business sector, who, more often than not, visit the city hall to secure their permits, licenses and other important documents so that they can run their businesses smoothly,” he said.

Pamintuan reminded city government workers to always wear a smile on their faces whenever they transact business with people availing their services.

The mayor added that he looks forward to making the city hall “a model and benchmark of efficiency and client-friendly service.”

City Human Resource Management Officer Elizabeth Lagman said the citizen's charter is ideally intended to be reviewed every year in order to maintain its relevance and responsiveness to the needs and wants of our constituents.

"This is what we are also doing with several of our administration’s projects, so that it can keep up with the growing need of our citizens, for our ever growing city," said Lagman.

The Citizen's Charter is an official document that communicates information on the services of government agencies.

In it are step-by-step procedures for availing a particular service to further expedite processes and make it easier for clients to comply with needed requirements and payments if necessary.

In its compliance with the ARTA, the CHRMO has fully reviewed and revised the Citizens’ Charter to improve the functions of the several offices of the Angeles City government, especially its frontline services.

Frontline services are the processes or transactions between clients and government offices or agencies involving applications for any privileges, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications or requests which are acted upon in the ordinary course of business of the agency or office concerned.

The identified frontline services in the city are the Office of the City Assessor, Business Permit and Licensing Division/Business One Stop Shop (BPLD/BOSS), City Health Office (CHO), City Environment and Natural Resources Office (CENRO), City Planning and Development Office (CPDO), City Social Welfare and Development Office, (CSWDO), City Engineer’s Office (CEO), Local Civil Registrar (LCR), Ospital ning Angeles (ONA), City Planning and Development Office, Zoning and Administration Division (CPDO-ZAD), Public Employment and Services Office (PESO), City Treasurer’s Office (CTO), Office for Senior Citizens' Affairs (OSCA), City Meat Inspection Division, and the Public Transport and Regulatory Office (PTRO).

Published in the Sun.Star Pampanga newspaper on August 29, 2014.

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