Central Luzon land transportation offices rated ‘excellent’

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Monday, July 14, 2014

CITY OF SAN FERNANDO -- The Civil Service Commission (CSC) has given excellent ratings to the Land Transportation Office (LTO) branches in Angeles City, Balanga City (Bataan) and the Capas (Tarlac) Extension Office in the commission's report card survey in the first half of the year.

LTO Angeles City was rated 90.41 percent, Balanga 93.12 percent and Capas Extension Office 94.32 percent in the CSC survey.

The three local land transportation offices were among the 28 included in the findings of the latest nationwide survey the CSC conducts regularly among government offices and agencies providing frontline services in accordance with Section 5 of Republic Act 9485, otherwise known as the Anti-Red Tape Act (Arta).


In a statement, LTO spokesperson Jason Salvador said, "This is unprecedented, and a testament to the leadership of the LTO and the commitment of its employees to deliver quality service to the public."

In its website, the CSC noted it uses the report card survey to get feedback on how a government agency follows its Citizen's Charter, complies with Arta provisions (no noon break, no fixing, easy-to-read IDs and name plates and public assistance/complaints desk), and fulfills customer satisfaction.

Others in the January to June 2014 report card survey which received ratings of 90 percent and higher include Urdaneta (92.45 percent), Lingayen (91.28 percent) and Batac (92.06 percent) in the Ilocos; Basco (93.47 percent), Cabagan Extension Office (92.88 percent), San Isidro (92.88 percent), Roxas (90.45 percent), Aparri (90.01 percent) and Cabarroguis (90.19 percent) in Cagayan Valley; Quezon Licensing Center (90.16 percent) in Calabarzon; Iriga City (91.16 percent) and Ragay (90.02 percent) in Bicol; Siquijor (90.72 percent) and Medellin Extension Office (93.54 percent) in Central Visayas; Ipil (91.12 percent), Pagadian (90.03 percent) and Basilan (90.48 percent) in Zamboanga Peninsula; Samal (90.28 percent), Mati (92.35 percent) and Tagum (91.71 percent) in Davao; Caloocan City (91.23 percent), Quezon City (90.34 percent), Parañaque Extension Office (90.07 percent), Navotas Extension Office (90.88 percent) and Tutuban Drivers License Renewal Center (90.79 percent) in the National Capital Region. (JTD)

Published in the Sun.Star Pampanga newspaper on July 15, 2014.

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