Creation of One-Stop-Shops for public services pushed

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Saturday, April 12, 2014

A LAWMAKER is proposing for the establishment of a One-Stop-Shop system of public service for all national and local government agencies to effectively reach more people outside of urban centers where most national government agencies hold office.

Albay Representative Al Francis Bichara said House Bill 4134 seeks to help in making all transactions move faster, more transparent and more efficient. It is also consistent with the policy of the State to maintain honesty and integrity in the public service and take positive and effective measures against graft and corruption.

"Securing permits, licenses, certifications, documents and other similar instruments in all localities nationwide need not be a hassle anymore for people outside of the metropolitan cities," Bichara said.


Bichara added that in this way, even people from the municipalities could secure the instruments they need without having to travel to the cities.

"Standardized requirements and step by step procedures both for local and national agencies under this set-up will minimize the waste of time and effort of people who travel far and wide only to be sent back for lack of needed requirements which often differ from place to place and province to province, depending on the assessment of local persons-in-charge," Bichara said.

The Bicolano lawmaker explained that by standardization, transparency will be greater and rooms for anomalies are reduced.

He noted that the proposed set-up will generate more income for the local governments since the people will just troop to their respective local municipal/city halls to transact business, generating more activities that will surely require the establishment of allied services and businesses.

Under his proposal, all the shops are given a fixed period within which to release requested documents, with sanctions for failure of compliance.

The bill also covers all local government units (LGUs) and government agencies which issue documents, permits, licenses and certificates among others that can be used by the public as proof of the agency's official authentication.

Bichara said that the One-Stop-Shops shall be established nationwide for all public needs in all local government units and national agencies including but not limited to documents, permits, licenses, and certificates among others.

"Every LGU and national agency is mandated to post, in at least 10 bulletin boards in their building as well as in their official website, all the documentation services that they provide for the public as well as the step-by-step procedure in accordance with law which created it," the bill stated.

The measure also mandates each LGU and government agency shall observe a uniform system of enumerating their services, as well as the steps to be followed in order to obtain them.

The lawmaker added that all LGUs and national agencies to update, revise and improve their respective processing systems, including websites in order to efficiently cater to the needs of the public faster and more efficiently, as well as to reduce under the table transaction.

"The LGUs and national agencies concerned shall resolve all applications within the period set forth by their respective rules and regulations. No LGU or national agency shall impose a penalty if the delay is due to its own fault or to the fault of any other LGU or national agency," Bichara said. (Sunnex)

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