DTSI Group supports PH BPOs at 15th Annual Call Center Week

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Friday, September 5, 2014

Karen Christensen, DTSI USA Vice President for Business Development, and Miguel C. Garcia, DTSI Group president and CEO, during 15th Annual Call Center Week held at Mandalay Bay in Las Vegas, Nevada last June 9 – 13.

DTSI Group rallied support for the Philippine BPO industry during its stint as a featured exhibitor and sponsor of the 15th Annual Call Center Week last June 9 – 13, 2014 at the Mandalay Bay in Las Vegas, Nevada.

According to DTSI president and CEO Miguel C. Garcia, promoting the Philippines as a prime investment venue for outsourcing as well as a great source of highly talented BPO manpower is an advocacy that his company strongly believes in.

Garcia has taken numerous opportunities to promote the country since 1997 attending various international trade events every year.


“Our continuous efforts to showcase DTSI’s value proposition to prospective investors stem from our confidence in the immense potential of the Philippines,” Garcia said. “We also believe in the Filipino people’s high level of empathy and exceptional English proficiency which makes them excellent contact center professionals.”

Garcia was joined by Jamie Dreyfuss, Senior Vice-president and General Manager for DTSI USA, and Karen Christensen, Vice-president for Business Development during the Call Center Week event.

The team was also on hand to address inquiries from various companies regarding outsourcing or offshoring their businesses in the Philippines as well as how to set up their own contact centers in the United States with DTSI’s Contact Center as a Service (CCaaS) solutions. CCaaS is offered in partnership with Avaya Inc., a leading global provider of business communications solutions.

“In the U.S, the growing demand for fully-integrated, cloud-based business solutions like CCaaS is the result of the intense competition and shifting business patterns in the market,” Garcia said. “Industry professionals know that, to rise above competition, they need to do more than just improve customer service; the bar has been raised to deliver more business value to the customer.”

Garcia added that 50% of enterprise-respondents are planning to move their communication services to the cloud, as this helps facilitate financial, business, and operational transformation.

“DTSI USA’s unique CCaaS enables organizations to be more customer-responsive and commercially flexible within reasonable costs. It can help shift a business’ expenditures from CapEx (capital expenditure) to OpEx (operational expenditure) while integrating communications and business applications without much trouble. This way, enterprises can concentrate on running their business rather than managing their business infrastructure. Rapid deployment and adoption also increases speed and efficiency in the operation-side of the business,” Garcia said.

As one of the largest industry expositions in the United States, Call Center Week draws in an average of over 1,500 international organizations, including Fortune Global 500 companies. This year’s theme, Competing on Service: Seize the Opportunity, encourages contact centers to boost service quality to further grow their businesses. This is the eighth year that DTSI Group has participated at Call Center Week.

As a leading enabler for the IT-BPO industry, particularly the contact center sector, DTSI Group has served leading BPOs and Fortune 500 companies by enabling more than 450,000 call center seats, or 60% of the industry’s seats in the Philippines. Its US office is headquartered in Phoenix, Arizona. (PR)


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