Physical development at Royal Mandaya

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Sunday, March 15, 2015

A HOMEGROWN hotel that has established itself as the preferred venue for meetings and other gatherings among all other hotels in Davao City by government agencies is bent to improve further its service and physical structure, as it gives focus on improving its corporate market.

"In terms of government accounts, we remain as number one. We hold a big share of the government market, but we have to do something to improve our corporate accounts," said Benjie Banzon, general manager of the Escandor-controlled The Royal Mandaya Hotel.

For this year, the hotel management has come up with comprehensive plan to entice more clients to experience "what the hotel is all about."


In the past years, the hotel implemented measures to enhance its service to address customers' needs.

"A lot has been changed and improved for the satisfaction of our growing clientele," Banzon said, adding that all these initiatives had been based on suggestions and recommendations of the hotel's guests.

In fact, he said they have completed refurbishing hotel rooms, now bearing with modern design to provide cozy and homey atmosphere for staying guests.

But the hotel never stops there. The management still sees an urgent need to upgrade some of its facilities and amenities that have been there since the hotel was established 17 years ago.

"Luma na talaga yong iba and it needs replacement. We have to do that to provide what our growing client needs," Banzon said.

At present, he said that at least 60 percent of the hotel's revenues come from government and the remaining from the corporate market.

"We want to change that to at least 50-50, considering the fact that profit margin for corporate accounts is much better than government," Banzon told Sun.Star in an interview.

In doing so, Banzon said the hotel is now undergoing physical development, including the upgrading of its facilities with focus on the food and beverage department.

"This means that we are now in the process of improving our kitchen. We are doing that in the first quarter," he said.

A new menu package will also be introduced for their corporate accounts as they see this as an effective marketing strategy to further strengthen their hold in that market segment.

The hotel's signature buffet dining place, the Kamayo Cafe is also set to undergo changes, not only in its physical look but also in its food offerings.

This will be one of the major things that will happen in the third quarter of the year.

"We will upgrade Kamayo Cafe's menu. There will be a wider selection for the buffet, including our salad station and dessert section," Banzon said.

Show cooking at Kamayo, he added, will be enhanced with the installation of the oven in the area for baked pizzas.

Before the year ends also see the renovation of Pasag Grill at the poolside of the hotel.

"Pasag will undergo total facelift. It will be more of an open area to provide bigger space plus more food items and drinks to be offered. It's still more on grilled but wider na ang selection and how we present the offers differently. We want Pasag be really a perfect place to relax and unwind," Banzon said.

Other areas in the hotel are also set for upgrade, such as its elevator at the second tower of the hotel.

"We are also about to start the construction of the hotel's comfort rooms in its public areas, such as at the hotel lobby, function halls and Lantawan," Banzon said, adding that carpets at the hallways and the gym will also be replaced.

Published in the Sun.Star Davao newspaper on March 16, 2015.


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