Qualfon, USJ-R collaborate on employees’ education

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Thursday, March 27, 2014

TO PROVIDE their employees the opportunity to obtain education credits for their work experiences in the business process outsourcing (BPO) industry, Qualfon entered into a partnership with a Cebu university.

Last week, top officials of Qualfon and University of San Jose-Recoletos signed a memorandum of agreement to make USJR the partner university of Qualfon.

Qualfon manager Joslyn Canon said the partnership will provide opportunities for Qualfon employees, especially those who are undergraduates, to continue their education while working for the company.


“Currently, we have a big percentage of employees who are not yet bachelor degree holders. Some stopped in second year college. We want to give them opportunities of continuous growth and continuous learning,” Canon said.

Other programs

She said employees who have already obtained a bachelor degree can opt for certificate and diploma courses or take a masters program.

Qualfon recruitment manager Grace Lanioso told Sun.Star Cebu that 40 percent of their 4,000 employees in Cebu are undergraduates. Canon said Qualfon is the first BPO company in the Philippines to have formally entered into an agreement with a university.

This, she said, is an upgrade of their in-house learning environment dubbed Qualfon
University, which used to cater only to Qualfon officials in mid and top positions.

These officials can avail themselves of trainings and other forms of extended education.

She said the partnership with USJR has long been existing but it is only now that both parties formalized it.

“Unlike in the traditional set up where they have to graduate first before they can work, here in Qualfon they can work and at the same time study,” Canon said.

One of the many programs USJR can offer to Qualfon employees who want to pursue their college education is the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP).

Under ETEEAP, USJR can give credits to the employee’s working experience. There are around 30 programs offered in USJR’s ETEEAP for both Bachelor of Science, Arts, and Education.

Online resources

Canon said Qualfon is expecting to start the enrolment within the year, eyeing it to be in June. However, she said the company and the academe are still in the process of polishing the financial and legal accountabilities of the partnership.

She said their employees prefer online resources but only those that are accredited by the academe. Part of the plan is also to have an in-house USJR faculty in Qualfon.

Canon said the company will be providing a space where lessons can be conducted.


Although continuous education program of the company would provide opportunities for employees to shift careers, Canon said Qualfon is embracing the possibility.

“It’s really holistic growth. Career growth is just a consequence of whatever learning they acquired. We believe that only in education we find growth,” she said.

This March and April, Lanioso said the company is encouraging fresh graduates to apply in Qualfon.

Canon, meanwhile, clarified that they have a lot of job opportunities for the graduates not only in customer service but also in information technology, accounting, psychology, and statistics among many others.

Published in the Sun.Star Cebu newspaper on March 28, 2014.


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