BPO to hire more Cebu workers

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Sunday, February 9, 2014

BUSINESS process outsourcing (BPO) company SupportSave Solutions Inc. (SupportSave) on Saturday announced it will hire 100 more employees for the quarter.

Beatrice White, vice president and director of operations at SupportSave Solutions, Inc., said the company will increase the number of its Cebu employees to at least 800 to 1,000 by the end of the year.

“The year 2014 for us is a year of expansion. We want to take it to the next level,” said White. She said they have been looking for a space to lease for eight months now.


SupportSave currently has close to 500 employees. The Peza-accredited firm is operating at the 7th floor of Robinsons Cybergate.

White credited their continued growth to the growing BPO industry of the country.

“We have several accounts in the pipeline and with the industry growing, this presents more opportunities for players like us to grow,” she said.

Based on the Tholons report released this year, Cebu retained its eighth spot in the Tholons Top 100 Outsourcing Destination for 2014 while Manila dislodged Mumbai and is now the world’s second most important place for BPO. Five other Philippine cities were also listed in the Top 100 rankings.

SupportSave’s service offerings comprise “end-to-end customer management solutions, including an array of call-center and back-office support services.” It now has two new sites located in Romania and Canada.

Their clients are in the US and Canada, but the firm is looking at Europe and Australia as potential markets to tap, White said. She believes the Philppines, specifically Cebu, can compete strongly as a BPO destination saying that investors are now slowly realizing that Cebu is a better location, far from calamities and has abundant talent pool that can converse well in English.

“So long as we have the manpower that is equipped with right skills then BPO investments would definitely come in here,” said White.

But while Philippines has a lot of potential, White said the industry needs the help of the government, particularly in improving the country’s educational system.

“We have college graduates, sad to say say, who can’t converse fluently in English and that is a known fact, but we can do something about that so that the next generation can benefit the economy. I hope the K-12 program will further bring improvement to our educational system,” she said.

Over the weekend, SupportSave also extended charity assistance to 47 displaced workers of Leadamorphosis (formerly called Vector), a BPO firm that is accused of illegal closure. The workers present during the 8:30 a.m. dialogue received P5,000 as charity assistance each.

White explained that the assistance forms part of the company’s corporate social responsibility. Every quarter, the company extends assistance to organizations like schools and orphanages, among others.

“For this quarter, instead of giving to the usual charities, we thought of extending our help to our fellows in the industry. We want them to know that not everybody in the industry is the same. We came in to help,” she said.

White added that these workers are welcome to apply at SupportSave and will be given priority since they are looking for new employees for their expansion.

Published in the Sun.Star Cebu newspaper on February 10, 2014.


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