Duque conducts spot check on regional gov’t offices

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Friday, May 23, 2014

Giovanni Joy Fontanilla

CIVIL Service Commission (CSC) chairman Francisco Duque III led an Anti-Red Tape Act (ARTA) Watch in two government field offices in Baguio City Thursday.

The CSC national along with its regional office and media partners had the surprise visit in PhilHealth and Pag-Ibig regional office in to check their compliance with requirements provided by the ARTA.


“Well so far mukhang malaki naman ang kanilang mga improvements tsaka ramdam mo naman na gumanda yung lugar at gumanda yung serbisyo,” Duque said.

The chairman checked the facilities and conducted interviews with clients in the two offices asking if services rendered satisfied their needs.

Each where scored by a client where Pag-Ibig got a seven out of 10 while PhilHealth got an undecided seven or eight out of nine.

Duque said responses may be interpreted near "excellent".

"Chances are good that they will get an excellent rating," he added judging both offices’ compliance with the ARTA requirements, which list Citizen’s Charter; Anti-Fixer campaign; public assistance and complaint desk; No Lunch Break Policy and Wearing of IDs or nameplates; physical setup and basic facilities.

Duque also expressed satisfaction with PhilHealth-CAR’s new office along Leonard Wood Rd. citing the breastfeeding room, child custodian center and clinic in its 4-storey building is “extraordinary”.

“I think it is really something that we need to be very proud of in terms of efforts and the sincerity of Philhealth to provide its members a top quality public service,” he stressed.

The chairman ended the watch challenging both field offices to sustain quality improvement in their facilities and services to the public.
An official rating will be given after a report card survey (RCS) which is a client feedback survey that provides a measure of the client’s perception on the quality of the offices’ public services.

The ARTA Watch is in line with the provisions of Republic Act 9485, which mandates the Civil Service Commission to promote and monitor the compliance of agencies with the ARTA Law and to measure the effectiveness of their frontline services.

This year, the CSC’s target agencies for ARTA-RCS include the Land Transportation Office, Social Security System, Government Social Insurance System, Bureau of Internal Revenue, Land Registry Administration, Home Development Mutual Fund, Professional Regulatory Commission, and National Statistics Office.

Published in the Sun.Star Baguio newspaper on May 24, 2014.

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